Return & Refund Policy
At SPerfumeUAE, we want you to shop with confidence. We carefully check every order before dispatch to ensure that products are received in excellent condition.
Return Eligibility
You may request a return within 15 days of receiving your order.
We accept returns for eligible defective and non-defective products, provided that the product meets the return conditions in this policy.
Eligible returns may include:
- You received the wrong product.
- The product arrived damaged or defective.
- The product is significantly different from what was ordered.
- You wish to return an eligible non-defective product within the 15-day return period.
For hygiene and safety reasons, perfumes must be unused, unopened, unsprayed, and untested for a normal non-defective return.
Opened, used, sprayed, or tested perfumes are not eligible for a normal non-defective return. If a product is defective or damaged, please contact us so we can review the issue.
Product Condition
To qualify for a return, the product must be:
- New, unused, and unopened.
- In its original packaging.
- Complete with the original box, seals, accessories, and promotional items where applicable.
- In the same condition as received.
We may refuse a return if the product shows signs of use, spraying, testing, damage, tampering, or missing original packaging.
Wrong or Damaged Orders
If you receive a wrong, damaged, or defective product, please contact us as soon as possible after delivery.
Please provide:
- Order number.
- Customer name.
- Photos of the product and packaging.
- A brief description of the issue.
Our team will review the request and arrange an appropriate solution, which may include a replacement or refund.
Return Method
Approved returns are handled by mail.
Customers should contact SPerfumeUAE Customer Support before sending a product back. Our team will provide the necessary return instructions.
Return Delivery Charges
For an approved return, the customer is responsible for the applicable return delivery charges.
If the return is caused by an error on our side, such as receiving the wrong product or a product that arrived damaged or defective, SPerfumeUAE will cover the applicable return delivery cost.
There are no restocking fees for approved returns.
Refunds
Once an approved returned product has been received and inspected, we will confirm whether the refund is approved.
Approved refunds will be processed using the original payment method whenever possible.
For Cash on Delivery (COD) orders, we may request bank or other payment details to process the refund.
Approved refunds will be processed within 2 business days after the returned product has been received and the return has been approved.
The time required for the payment provider or bank to credit the customer’s account may vary.
Exchanges
We accept exchanges for eligible products within 15 days of delivery.
The product must be new, unused, unopened, and in its original packaging.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable solution.
Non-Returnable Items
The following items are not eligible for a normal non-defective return:
- Opened or used perfumes.
- Products that have been sprayed or tested.
- Products damaged after delivery due to misuse or improper handling.
- Products without their original packaging where the packaging is required for resale.
- Products returned after the 15-day return period.
Defective, damaged, or incorrectly supplied products will be reviewed separately.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible and the standard return procedure may apply.
Authenticity
SPerfumeUAE is committed to providing 100% authentic products. We source our products through our supply channels and take product authenticity seriously.
If you have a genuine concern regarding the authenticity of a product, please contact our customer service team with your order details so that we can investigate the matter.
How to Request a Return
To request a return, please contact SPerfumeUAE Customer Support with:
- Order Number
- Customer Name
- Product Name
- Reason for Return
- Photos/Videos, if applicable
Our team will review your request and guide you through the return process.
Contact Us
SPerfumeUAE
🇦🇪 United Arab Emirates
📧 Email: sperfumeuae@gmail.com
📞 Phone / WhatsApp: +971 52 811 6598
Policy effective date: September 2026
SPerfumeUAE reserves the right to review individual return requests and update this policy when necessary.